Skip to main content

ADAPTIVE ACTION MODEL

Tackling wicked problems

Wicked issues have no single root cause and allow assessment from multiple perspectives by those involved or will be affected. The issue can appear in many different guises and the impact measured in many ways. There is seldom an agreed solution, but its impact can be shifted to achieve a better outcome.


The number of wicked problems are increasing as the conditions for them are becoming more common. For example:

 Fast communication
 Global enterprise
 Diversity of many kinds
 Scarce resources
 Increasing population
 Mobility of populations
 Economic complexities
 Income and wealth disparities

Many of these life and leadership issues are becoming multidimensional and interconnected. We are having to think differently to deal with the resulting complexity that these issues can create. Complicated problems can be difficult to solve, but they follow an underlying structure of rules. that can be analysed and responded to logically.

Complex problems involve too many unknowns and interrelated factors that don’t seem to follow any rules at first glance, but can be probed to reveal deeper patterns. One approach to adopt the Adaptive Action approach from the Human Systems Dynamics Institute.

Questions to consider

WHAT?  – seeing the world with new eyes – what is the same, different and connected?

    • What are current patterns?

    • What do you observe?

    • What surprises you?

    • What happened before?

    • What are people saying?

    • What is the research?

SO WHAT? – the tensions in similarities, differences and connections?

    • What are the tensions?

    • What is important?

    • What options do we have?

    • What is success?

NOW WHAT? – can be done to change the similarities, differences and connections

    • Actions to be taken? 

    • What must be communicated?

    • So what does this mean?

    • What to measure?

    • Now what will we do?

    • What will we look for next?

The purpose is to turn;

    • Judgement into curiosity

    • Conflict into shared exploration

    • Defensiveness into self-reflection

    • Assumptions into questions

Look for patterns

The Cynefin Framework outlined below explains the distinctions that leaders need to make when addressing problems where there are no easy answers. The issue has to be probed to get at patterns make sense, albeit for a short period of time.

These wicked issues are not like complicated problems as they have root causes that can be identified as the contain linear connections. They can be analysed and responded to using logic.

Sometimes that patterns of connection can be obvious, ordered and controllable. At other times, the situation in which the issues exist can be unfathomable and chaotic.

“We are moving from a world of problems, which demand speed, analysis, and elimination of uncertainty, to a world of dilemmas, that will demand patience, sense-making, and engagement of uncertainty.” – Paul Kinsinger

The implication for leaders is that current best practice can no longer be relied upon to resolve a growing number of complex issues. New approaches to thinking, being and doing are urgently needed.  These changes require through conversations about purpose, the allocation of resources, coordinated actions, agreed outcomes, shared responsibilities and a commitment to learning.

For example, looking beyond the obvious to notice new patterns and the hidden forces that only get revealed through instinct and intuition. It means disrupting and questioning your own assumptions and habits. More time and space is needed for action-focused conversations that stimulate and nurture creative thought and stimulate innovation by connecting diverse skills and sources of data.

It’s helpful to think through, but not get distracted, by worst-case scenarios. Mistakes will happen, but it’s the decision you make at that point of uncertainty that will make the difference.

We can attribute too much to anyone decision. This is where the “adaptive action” approach comes into play. Get clarity on “what” is actually happening, “what” it means and the opportunities available before choosing “what” is the next best action after this one has played out. It’s im[ortant to be clear about what you want before you look at your options. Once those choices are in front of you, it’s important not to rush into what is easier to implement.

It can be useful at decision points to map the options out on paper. This stops the mind going round in circles and allows new patterns and option to emerge. When reasoning isn’t getting you anywhere, gut instinct can sometimes be the deciding factor. It’s like tossing a coin and then questioning the result. One of the most helpful things you can do is ask yourself if the decision will deliver what will be important to you and longer-term aspirations.

When we face the “paradox of choice” it can be paralysing because we fear making mistakes, but recent research by Robert Anderson and William Adams is revealing how leadership in a complex environment requires us to access our innate human wisdom, our capacity to be a creative under pressure, visionary in our thinking, personable and effective communicators that care about developing the capabilities of others.

“There is one thing that I have become certain of and that is that the methods that have been used in the past to develop leaders will not be enough for the complex challenges which are on their way for organisations (and broader society).” – Nick Petrie

In a volatile, uncertain, complex and ambiguous (VUCA) world it is your natural human abilities that will matter more. Your questioning, listening, engaging and meaning-making skills will play a lead role. The Life Leadership Project is an initiative to help coaches and managers enhance their authenticity as leaders by observing how they use language, mood, posture and relationships to transform their connections with what others care about. 

 You will learn how to develop leadership capacity in yourself by developing the leadership capabilities of others. It’s about seeking growth by looking at yourself. Ask for feedback on how do you come across to others? Find out what your main quality or strength so you can improve it. Find out what weakness you are blind to that is getting in the way of you growing into a more capable leader?

Whether you are in your workplace, at home with your family or engaged in community activities, you will want to maximise the life opportunities for those you care about and minimise any threats to their health, happiness and safety. The most effective change comes when you stop being reactive and look to foster creative thoughts and actions.

“Innovation cannot be managed. You have to satisfy the necessary conditions for innovation to occur. To start with, you have to listen and learn from others.”  – Eric Schmidt

How can I help?

Contact Form Demo (#3)