
Wicked issues have no single root cause and allow assessment from multiple perspectives by those involved or will be affected. The issue can appear in many different guises and the impact measured in many ways. There is seldom an agreed solution, but its impact can be shifted to achieve a better outcome.
The number of wicked problems are increasing as the conditions for them are becoming more common. For example:
▶ Fast communication
▶ Global enterprise
▶ Diversity of many kinds
▶ Scarce resources
▶ Increasing population
▶ Mobility of populations
▶ Economic complexities
▶ Income and wealth disparities
Many of these life and leadership issues are becoming multidimensional and interconnected. We are having to think differently to deal with the resulting complexity that these issues can create. Complicated problems can be difficult to solve, but they follow an underlying structure of rules. that can be analysed and responded to logically.
Complex problems involve too many unknowns and interrelated factors that don’t seem to follow any rules at first glance, but can be probed to reveal deeper patterns. One approach to adopt the Adaptive Action approach from the Human Systems Dynamics Institute.
Questions to consider
WHAT? – seeing the world with new eyes – what is the same, different and connected?
What are current patterns?
What do you observe?
What surprises you?
What happened before?
What are people saying?
What is the research?
SO WHAT? – the tensions in similarities, differences and connections?
What are the tensions?
What is important?
What options do we have?
What is success?
NOW WHAT? – can be done to change the similarities, differences and connections
Actions to be taken?
What must be communicated?
So what does this mean?
What to measure?
Now what will we do?
What will we look for next?
The purpose is to turn;
Judgement into curiosity
Conflict into shared exploration
Defensiveness into self-reflection
Assumptions into questions

